Support Options

We provide several methods for supporting you at Atlantic Database based on your needs and budget to ensure that your database keeps running smoothly. Whether you are the do-it-yourselfer or need someone to assist or just take care of the whole problem for you we have an option. Call 866-693-2822, email us at success@atlanticdatabase.com to find the right plan for you!

Technology Supported

  • ACT!, Goldmine, Microsoft Access, Microsoft CRM, Microsoft Excel, Microsoft Outlook, SalesLogix, Sage CRM, Salesforce, Sugar and Zoho

Atlantic Database Customer Care (call for pricing)

  • Remote Online Support - We can remote into any system! - Click here to get started Remote Support Unattended Support - we can take care of the problem for you so you can take care of other priorities
  • Dedicated Account Support - more consistent support experience as you know who you'll be working with
  • Discounted Rate Plans: Basic, Copper, Bronze, Silver, Gold, Platinum
  • Email, Phone, Chat, Remote Online or Onsite Support options
  • Snap-In Toolset for ACT! - not available through Sage.
  • Database Maintenance services - optimize database and system performance, test backup and restoral for disaster recovery preparation, apply service packs and updates
  • Project/System Reviews - review goals, performance and adjust for continous improvement
  • Please note our service hours are Monday through Friday 9am to 5pm EST. Arrangements can be made for after hours and weekend support as well.

Sage Business Care (call for pricing)

  • Basic - 3 incidents of support (phone or chat), knowledgebase
  • Bronze - upgrade assurance, 24/7 knowledgebase, but no support included
  • Silver - upgrade assurance, 24/7 knowledgebase, 5 incidents of support (phone or chat)
  • Gold - upgrade assurance, 24/7 knowledgebase, unlimited support (phone or chat), 4-hour callback, 1-YR subscription to Sage ACT Connect, 50% discount on online training courses
  • Upon purchase of a plan you will be provided a dedicated toll free number for US-based support and asked to provide your Account ID from your support plan order.

Free Resources:

  • 30 Day Technical Support - Provided by Sage ACT! - Call 800-927-3989 and provide your Account ID from your Software Order
  • Sage ACT! Knowledgebase - click here
  • Sage ACT! On-line Community - http://community.act.com/